Privacy Policy


Last updated October 27, 2023

Mavi is committed to respecting the privacy rights of all visitors to our web site. The following policy describes how Mavi collects, protects and uses information we receive from visitors to our web site.

What information do we collect that you provide voluntarily?

We collect information from you that you voluntarily provide to us when place an order, post a chat, make an inquiry of Mavi through the website or subscribe to our newsletter.  When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously. When posting a chat or making an inquiry through the website, your name, email address and IP address will be collected. 

What information do we collect automatically?

Data that we regularly collect about visitors to the Websites may include your name, email address, IP address, browser type, pages accessed, duration of visit and device type.  We also collect data about certain internet usage by you through Cookies, as described in the Cookies section below, and through your interactions with chatbots (including prompts and questions posed to the chatbots, along with any attachments or links in those questions or prompts). We may also collect data regarding the device you used to access the Website or the Services; information from an app you use to access the Services; geolocation data; and data obtained through the use of pixels and third-party applications, tools and platforms.

We may also automatically collect the following categories of personal information enumerated in the California Consumer Privacy Act (CCPA), California Privacy Rights Act (CPRA) and other US states with similar laws including device and personal identifiers, including name, alias, postal address, email address, phone number, account name, IP address, and other similar identifiers and demographic information, including your age and gender. We may also obtain information about you from social media and other sites and platforms if you access our Website or Services through one of those sites.

Purposes of Collection: What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

To personalize your experience (Your information helps us to better respond to your individual needs)

To improve our website (We continually strive to improve our website offerings based on the information and feedback we receive from you)

To improve customer service: Your information helps us to more effectively respond to your customer service requests and support needs via phone, email and chat records.

We review and maintain all chats on a regular basis and by posting a chat you agree and consent to our review, monitoring, storing and, as set forth in this Privacy Policy, sharing information you provide through chats.

To process transactions..
To meet the requirements of applicable laws and regulations.
To reduce the risk of cybersecurity incidents.
To respond to threats to you, our company or others, or to improve our cybersecurity to reduce the risk of threats, which may entail sharing of your information with law enforcement.
To send periodic emails or other communications about our products and those of our business partners unless you opt out of receiving these communications in the manner described below.

The email address you provide for order processing, or from which you post a chat may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, and other communications..

How do we protect your information?

We have implemented commercially reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect, access. steal, or modify your information Although we will do our best to protect your Personal Information, transmission of Personal Information to and from our Services is at your own risk. You should only access the Services within a secure environment.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your credit card information will not be kept on file for more than 7 days.

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. By recognizing your browser, we can serve you better. For example, we use cookies to help us remember and process the items in your shopping cart. That way we can measure such things as how effective our advertising campaigns have been. Working with third-party advertising companies, the use of cookies also enables us to provide you with customized banner ads on different websites, customized content on our website, and customized emails that we think will be more useful than randomly-generated ads and content because they are based on your past purchases and page visits to our website

Sharing of Your Personal Information: Do we work with third-party advertising companies?

Interest-based advertising has become commonplace across the Web. It is the term we use for the activity that enables us to tailor ads to your interests and activities. Either Mavi or third-party advertising companies we work with may look at your browsing activity, such as the types of content you access, ads you click on, and searches you conduct. We can then infer certain interests you have and place ads and offer you deals that meet your needs. Our goal for interest based advertising is to show ads to people likely to be interested in the products we offer.

We may disclose your personal information to third parties from time to time, including advertisers, business partners and, through the use of pixels, your access to our Website and Services through third-party platforms (i.e., Facebook and Google) as discussed within this Policy and other means, in our sole discretion. For this reason, you should not disclose information to us that you do not want shared with third parties. In addition to the forgoing, we will disclose your Personally Identifiable information as we believe is reasonably necessary to comply with law, regulation, or other governmental authority or to prevent harm to yourself or others. We may also contract with various third parties who help us provide and maintain the Service and to provide targeted advertising services. For example, we use a third party to host the Websites, the Service and associated databases, and may subcontract out production, fulfillment, or other operations such as marketing and advertising. In these cases, we will use commercially reasonable efforts, including written agreements, to prevent such third parties from disclosing your personal information, except as required for the purpose of providing the services in question. We may also share your Personal Information with subsidiaries and related business units.

We may disclose your personally identifiable information upon a transfer or sale to another entity of all or substantially all of Company’s stock or assets related to the Service, or upon any bankruptcy or other corporate reorganization.

How do you opt-out of interest-based, cross-contextual or behavioral advertising?

Our systems do not recognize browser “Do Not Track” signals, but several of the third-party advertising companies who utilize cookies on our website to provide interest-based advertising enable you to opt out of those practices. If you would like to learn more about interest-based advertising and see what choices you may have about how companies use your information, please go to or We do not operate or control these sites, and are not responsible for the opt-out choices available there. It is important to note though that in most cases opting out drops an “opt-out cookie” on your browser. As a result, if you delete cookies or use a different computer or browser, you’ll need to renew your opt-out choice.

Another way to opt-out of or control the collection of data for interest-based advertising is to adjust your browser settings to reject cookies or to notify you when a cookie is set, as further described in the “Controlling Cookies” section below. Please remember, even if you opt out of interest-based advertising on or through these sites and other opt-out sites or services, or by adjusting your browser settings, you may still receive ads from Mavi ., as interest-based ads are only one form of advertising unless you live in a state that permits you to opt out of such advertising as indicated below in the “California residents” section of this Privacy Policy 

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website; advertising; conducting or marketing our business, or servicing you, so long as those parties agree to keep this information confidential as required by applicable laws and regulations.


For your convenience, we may provide links to Mavi in third party websites or referrals to Mavi in third parties’ products or services. We are not responsible for the privacy or security of information you may share with these third-party websites or providers. If you choose to visit a third party’s website or use its products or services, please be aware that the third party’s privacy policy, and not the Mavi privacy policy, will govern your activities and any information you disclose while interacting with the third party.

Data Retention and Deletion

We retain Personal Information we collect only for the time period necessary to complete the business purposes for which the information was collected, or as required by applicable laws or regulations. When that time period expires, we delete the information pursuant to our Data Retention and Deletion Policy.

No Error - Free Performance

Mavi does not guarantee error-free performance of our services or our privacy controls as set out in this Privacy Policy. We may not always catch an unintended privacy issue, despite our efforts to do so. Accordingly, we welcome your feedback regarding any privacy concerns that you may have, including how we can improve this Privacy Policy. We will take prompt corrective action when we learn of any failure to comply with this Privacy Policy.

Canadian Residents

Personal Information of residents of Canada may be processed and stored in the United States and/or other jurisdictions in which federal and provincial laws comprising protections for Personal Information or Personal Data do not apply.

California Residents and Residents of States with Similar Privacy Laws or Regulations Disclosures to Third Parties:

Residents of California have the right to request a disclosure describing what types of Personal Information we have shared with third parties for their direct marketing purposes, and with whom we have shared it, during the preceding calendar year. You may request a copy of that disclosure by contacting us at (privacy URL). Residents of other states with lprivacy laws that have similar provisiosn may be emtitled to request such disclosures as well. You are advised to review the privacy laws of your state of residence.

Do Not Sell or Share My Personal Information

Mavi does not sell Personal Information, but the California Privacy Protection Act (CCPA)_ and laws of states with similar provisions define sale more broadly than the traditional sense of an exchange of data for money and may encompass transactions in which we may disclose your Personal Information. The California Privacy Rights Act (CPRA) defines “Share” as the disclosure of Personal Information for use in cross-context behavioral advertising.  Accordingly, you may, subject to exceptions in CCPA and CPRA, request that Company not “sell” or “share” your Personal Information by submitting this request to us at Residents of other states with lprivacy laws that have similar provisions may be entitled to request such disclosures as well. You are advised to review the privacy laws of your state of residence.

To exercise these rights, you may contact us at ( and (Telephone Number) Consistent with California law, you may designate an authorized agent to make a request on your behalf. In order to designate an authorized agent Please contact us via email or at (Telephone Number).

CCPA provides additional rights to know, delete and opt out, and requires businesses collecting or disclosing personal information to provide notices and means to exercise rights.  


CCPA comprises provisions that explicitly prohibit us from making any adverse decisions about you or your account based upon your exercise of this right (“non-discrimination”).

Notice of Collection

In the past 12 months, we have collected the following categories of personal information enumerated in the CCPA: Identifiers, including name, alias, postal address, email address, phone number, account name, IP address, and other similar identifiers, demographic information, Sensitive Information including your age and gender and those categories of Personal Information set forth in the Information We Collect sections of this Policy.

Right to Know and Delete

If you are a California resident or resident of a state with similar privacy law provisions, you have the right to delete the personal information we have collected from you in the preceding 12 months. In particular, you have the right to request the following from us:

The categories of personal information we have collected about you;

The categories of sources from which the personal information was collected;
The categories of personal information about you we disclosed for a business purpose or sold;
The categories of third parties to whom the personal information was disclosed for a business purpose or sold;
The business or commercial purpose for collecting or selling the personal information; and
The specific aspects of personal information we have collected about you.

To exercise any of these rights, please contact us at (privacy URL), In the request, please specify which right you are seeking to exercise and the scope of the request. We will confirm receipt of your request in a timely manner. We may require specific information from you to help us verify your identity and process your request. If we are unable to verify your identity, we may deny your requests to know or delete.

Right to Opt-Out

You have the right to opt-out of receipt of communications from us. You may submit a request to opt-out please by contacting us at (privacy URL). You can designate an authorized agent to submit requests on your behalf. However, we will require written proof of the agent’s permission to do so and verify your identity directly.


We do not knowingly “sell” the personal information of minors under 16 years old who are California residents without appropriate authorization.

Shine the Light

Customers who are residents of California and states with similar provisions in their privacy laws have the right to request a disclosure describing the categories of personal information we have shared with third parties for their direct marketing purposes, and with whom we have shared it, during the preceding calendar year. You may request a copy of that disclosure by contacting us as set out in the “Contact Us” section above and specifying that you are making a “California (or other pertinent state) Shine the Light Request.” We may require additional information from you to allow us to verify your identity and are only required to respond to requests once during any calendar year.

Childrens Online Privacy Protection Act Compliance

Pursuant to the requirements of  of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age.. which requires the consent of a parent or guardian for the collection of personally identifiable information from children under 13 years of age.  Our website, products and services are all directed to people who are at least 13 years old or older. We do not knowingly collect personally identifiable information relating to children under 13 years of age. In the event that we learn that we have collected personally identifiable information from anyone under 13 years of age without prior parental consent, we will take steps to promptly delete such information.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline or by other means

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date above.

Contact Us

If there are any questions regarding this privacy policy you may contact us using the information below.

550 7th Avenue

New York, NY 10018