FAQ
What is the Mavi rewards program?
Mavi’s rewards program gives you the opportunity to score early access to exclusives, free shipping, and more. As a member, you’ll earn points for every purchase and for engaging with our brand through social media and other platforms. Once you earn enough points to unlock rewards discounts, points can be redeemed like cash at check out!
Do points expire?
Yes, your points expire after 12 months from the date the points were acquired. Points expire on a rolling basis so, for example, if you’ve placed multiple orders, the points will expire from the date each order was placed.
Does my rewards tier expire?
Yes, you will lose you rewards tier (Core, Gold, Icon) and its benefits if you do not maintain the spend levels in a 12 month rolling period. See above for more details on the spend levels.
How do I join?
If you have a Mavi account, you’re already a member! If not, click 'Join Now' above.
How do I check my point balance?
Once you’ve logged into your Account page, you’ll see an overview of your points as well as point history balance.
What happens to points when I return items?
When items are refunded, the points you earned from that purchase will be deducted from your point balance.
How do I spend my points?
Once you’re ready to check out, open your cart by clicking the shopping bag in the top right corner of our site to view your points balance and the redemption options. Select the points that you’d like to apply to your order and continue to checkout! You can add as many rewards as your balance permits. You can spend up to $40 in rewards (400 points) per order.
When can I start redeeming my points?
You can start redeeming points for coupons after the 30 day return window.